For procurement teams
Everything procurement will ask. Answered.
Who we are, how our licenses work, what support covers, and how we handle security and export rules, written for purchasing teams. If your forms ask for something that isn't here, ask us through our contact form.
Vendor fact sheet
- Legal name
- Syncplify, Inc.
- Incorporated
- Delaware, USA
- Founded
- January 2014
- Products
- Server!, R2FS!, AFT!, SFTP.cloud
- License
- Perpetual (software); subscription (SFTP.cloud)
- Export classification
- ECCN 5D002
- Where your files are stored
- On your own servers or in your own storage
Who you're buying from.
Syncplify, Inc. is a US software company that has built secure file transfer software since 2014. We design, build and support everything ourselves: no outsourced development, no outsourced support. Our customers range from small IT teams to banks, hospitals and government agencies around the world.
- Company
- Syncplify, Inc., a Delaware corporation
- Founded
- January 2014
- Registered address
- 2711 Centerville Road, Suite 400, Wilmington, Delaware 19808, USA
- Operations address
- Available on request, if your vendor form needs one
- Tax forms
- W-9 available on request
- Supplier registration
- We complete vendor and supplier forms on request
Licenses you buy once.
- Perpetual. You buy a license once and own it. It never expires.
- Per product, per machine. Each license covers one product on one machine or virtual machine. Clusters need one license per node.
- Moving a license needs an active plan. Moving a license to a new machine, or reactivating it, is only possible while its maintenance and support plan is active. Worth knowing before a hardware refresh or a cloud migration.
- First year of maintenance and support included. After that, renewing is optional and sold in whole years. Paying for several years when you buy earns a discount, and you can align all your licenses to one renewal date.
- If you stop renewing, the software keeps running, as long as nothing changes. It stays licensed on the machine where it's activated. Without an active plan, though, we can't help with anything: no support, updates or fixes, and no license moves or reactivation, even after a hardware failure or an operating system change. To come back, renew from your old expiry date; the lapsed time is included in the price.
- Upgrading an edition costs only the difference. Move from Basic to Professional, or Professional to Ultimate, and pay only the price difference.
- Prices are public. Every price is in our shop. Buying several products or licenses together is discounted automatically at checkout.
- SFTP.cloud is a subscription. Our managed SFTP service is billed monthly or yearly and is unmetered: no charges for transfers or storage, because you bring your own storage.
What maintenance and support includes.
Coverage needs two things: an active plan, and the current major version of the software. With both, you get every update and upgrade released during the plan, our documentation and knowledge base, and support by ticket from the engineers who build the software. When our engineers judge it helpful, they'll start a remote session or a call. Support covers incidents: anything that makes the software behave differently from its documentation. Help with designing, configuring or scripting is Professional Services, quoted separately.
When a new major version comes out, the previous one gets best-effort Limited Long-Term Support for a set period, then retires. With an active plan, the upgrade to the current version, and its license code, are free.
How to buy.
Online.
Buy in our shop and pay with any major card, Apple Pay, Google Pay or PayPal, through Stripe's secure checkout. Your invoices are always in the Customer Center.
With a quote and a purchase order.
Ask for a formal quote through our contact form, send your purchase order, and pay our invoice by card or by bank wire transfer, from the US or abroad. Licenses are issued as soon as payment arrives.
Through a reseller.
Prefer to buy through your usual supplier? Our partners can quote and invoice you locally.
However you buy, license keys are delivered only by email. Make sure your mail filters accept every message from the syncplify.com domain.
Security, data and export.
Your files stay yours.
Server!, R2FS! and AFT! run on your own servers or in your own cloud account, so Syncplify never receives your files. SFTP.cloud is the one service we run: files pass through it on their way to storage you own and control. To sign your users in, SFTP.cloud keeps only what authentication needs: usernames, password hashes (never the passwords themselves) and public keys. It also keeps connection logs and service metadata. Your files are stored in your storage, not ours.
Security reviews.
Most of what security reviewers ask is answered on this page and our Compliance page. If your team still needs its own questionnaire completed, send it through our contact form.
Export classification.
All Syncplify products are self-classified under ECCN 5D002 and exported under License Exception ENC. We screen every order against US restricted-party lists and can't sell to destinations under a comprehensive US embargo.
Documents you can ask for.
- W-9
- Formal quote
- End user license agreement: read it online any time
- Completed security questionnaire
- Export classification statement
Need a document that isn't listed? Ask through our contact form and we'll consider your request.
Questions purchasing teams ask
Is the license a subscription?
No. You buy each license once and keep it. Only maintenance and support renews yearly, and renewing is optional.
What happens if we don't renew maintenance?
Your software keeps running on the machine where it's activated, as long as nothing changes. Without a plan we can't provide support, updates, fixes, license moves or reactivations, even on the same machine if a hardware or system upgrade deactivates the license, so any of those means renewing first. You can come back by renewing from your old expiry date; the lapsed time is included in the price.
Do we need a license for each server?
Yes: one license per product, per machine or virtual machine. High-availability clusters need one license per node.
Can we try before we buy?
Yes. Server!, R2FS! and AFT! each have a free 15-day trial with every feature and no credit card; trials aren't licensed for production use. SFTP.cloud has a 14-day free trial.
Can you accept our purchase order?
Yes. Ask for a formal quote through our contact form, then send your purchase order. You can pay our invoice by card or bank wire transfer, and licenses are issued as soon as payment arrives.
Do you sign our vendor agreement or terms?
Send it through our contact form and we'll review it.
Does Syncplify have access to our data?
Not with our software: it runs on your servers, and Syncplify never receives your files. With SFTP.cloud, files pass through our service on their way to storage you own.
Do you charge sales tax, and do you accept exemption certificates?
We charge tax wherever the law requires it. If your organization is tax-exempt, send us your exemption certificate through our contact form before you order, and we'll apply it.
Can we get a refund?
Not once a license has been activated: activation ends any possibility of a refund, with no exceptions. Before activation, refunds are rare and decided case by case. That's why every product has a free trial: test everything you need before you buy.
Send us your vendor form.
If your vendor process needs something from us, send your request through our contact form.