Our policies, all in one place.

Last updated: November 5, 2026

We make file transfer and security software, so we try to know as little about you as we can. This section explains what we do collect, why, and what you can ask us to do with it. Syncplify, Inc., 2711 Centerville Road, Suite 400, Wilmington, Delaware 19808, USA, is responsible for it; you can reach us through our contact form.

Our software. Syncplify Server!, R2FS! and AFT! run on your own machines. Your files, transfers and user accounts never reach us, and our software sends us no usage data. Downloading our software needs no registration. When you activate a license, our software sends us only the license code and a System ID it computes on that machine, so we can prevent license abuse.

SFTP.cloud. SFTP.cloud never stores your files, for any reason. They stay on your own storage, behind a connector you install that connects out to SFTP.cloud; files pass straight through our servers without ever being written down, not even to a short-term cache or to swap. To run your service, SFTP.cloud keeps only activity logs (on the protocol side), service metadata, usernames, password hashes (never the passwords themselves) and public keys. Its logs naturally include some usage statistics. We use them only to troubleshoot your service: never for marketing, and we never feed them to any AI. SFTP.cloud has its own privacy policy with the full details.

When you buy. We keep your name, company, contact details and billing address in our own customer database, to issue your licenses, invoice you and support you. Card payments are processed by Stripe; we never see or store your full card number. If you buy through a reseller, they pass your details to us so we can issue your license.

When you write to us. Messages you send through our forms or in support tickets are kept so we can answer them and keep a record of your requests.

Email. We email you only about things that matter to your licenses: license keys, plan renewals and major new versions. We never send newsletters or marketing email.

Our website. Our website runs on Squarespace. It uses two analytics tools to count visits and see which pages are useful: Squarespace's own analytics and Google Analytics. Both set cookies, which you can block in your browser settings. We run no advertising trackers, and nothing else.

Who we share it with. We never sell your information. We share it only with the companies that run parts of our business for us, and only what each needs: Stripe (payments), Squarespace (this website), Google (website analytics, and email through Google Workspace), Proton (email), Help Scout (support requests) and QuickBooks Online (accounting). Beyond them, we share it only when the law requires us to.

How long we keep it. As long as you're a customer, and afterwards for as long as tax and accounting laws require.

Your choices. You can ask us what information we hold about you, and ask us to correct or delete it, through our contact form. We'll answer in writing. Some records (invoices, for example) we must keep by law.

California residents. You have the right to know what personal information we collect, to have it deleted or corrected, and not to be discriminated against for asking. We don't sell your personal information, and we don't share it for advertising.

Children. Our software and website are made for businesses, not for children, and we don't knowingly collect information from anyone under 16.

Changes. When we change this section, we update the date at the top.